This Privacy Policy describes how Sonic AI ("Sonic AI", "we", "us" or "our") collects, uses, shares and protects personal information when you use our website, dashboard and related services (the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information we collect
We collect the following categories of information:
- Identity data — name, date of birth, nationality and government-issued ID (via our partner broker for KYC).
- Contact data — email address, phone number and postal address.
- Financial data — deposit and withdrawal history, trading performance and payment method metadata (we do not store full card numbers).
- Technical data — IP address, device information, browser type, pages viewed and timestamps.
- Marketing data — preferences and communications you have chosen to receive from us.
2. How we use your information
- To provide, operate and maintain the Services and your account.
- To comply with legal, regulatory and anti-money-laundering obligations.
- To process deposits, withdrawals and trading activity.
- To communicate service updates, performance reports and — with your consent — marketing.
- To detect, prevent and address fraud, abuse and security incidents.
- To improve our website, dashboard and user experience.
3. Legal basis for processing (EEA / UK users)
Where applicable, we rely on the following legal bases: performance of a contract with you, compliance with legal obligations, our legitimate interests (e.g. to run and secure our business), and your consent for marketing and non-essential cookies.
4. Sharing your information
We share personal information only where necessary, with:
- Our regulated partner broker (Tag Markets) to open and operate your trading account.
- KYC / identity-verification providers.
- Payment processors handling deposits and withdrawals.
- Hosting, analytics and communication providers acting as our processors.
- Competent authorities where required by law.
We never sell your personal information.
5. International transfers
Some of our service providers are located outside your country of residence. Where required, we rely on Standard Contractual Clauses or equivalent safeguards to protect your information.
6. Data retention
We retain personal information for as long as necessary to provide the Services and to comply with legal and regulatory obligations — typically at least five years after the closure of your account, in line with financial regulations.
7. Your rights
Subject to local law, you may have rights to access, correct, delete, restrict or object to processing of your personal information, and to portability.
8. Cookies
We use strictly necessary cookies to run the site, and — with your consent — analytics cookies to understand how visitors use it. You can manage your cookie preferences at any time from the cookie banner.
9. Security
We use industry-standard technical and organisational measures to protect your information, including encryption in transit, access controls and regular reviews. No system is 100% secure, and we cannot guarantee absolute security.
10. Children
The Services are not directed at children under 18 and we do not knowingly collect personal information from them.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, if the changes are material, notify you by email or through the dashboard.
12. Contact us
For any question about this Privacy Policy or how we handle your data, contact us at privacy@sonicaitrading.com